Fair notice keeps every child in session.
Cancel more than 24 hours before your appointment — no charge. Cancel inside 24 hours — 50% of the session cost (including the Therapy Aide fee) is charged to your card on file. This fee is non-refundable. Illness or hospitalization inside 24 hours is waived only when a doctor's note is emailed to us within 48 hours.
The details
How our cancellation policy works
Read this carefully before saving a card on file. When you sign the cancellation agreement on the contact page, this is what you're agreeing to.
- 1
If you cancel more than 24 hours before your appointment, nothing is owed — this gives us enough time to offer your slot to another family on our waitlist.
- 2
If you cancel less than 24 hours before your appointment for any reason other than illness or hospitalization, you will be charged 50% of the cost of the canceled session(s), including the Therapy Aide fee. This late-cancellation fee is NON-REFUNDABLE once charged.
- 3
If your child is hospitalized, sick, or needs to see a doctor and you must cancel less than 24 hours before your appointment, the fee can be waived — BUT a doctor's note must be emailed to info@smiletherapyforkidsnj.com within 48 hours of the missed session. If we do not receive a doctor's note within 48 hours, the 50% late-cancellation fee will be charged to your card on file and is non-refundable.
- 4
By signing the card-on-file agreement you acknowledge these terms in advance, so no additional email confirmation is required before a valid late-cancellation charge is processed.
- 5
As a special-needs mom myself, I completely understand that life happens and I am deeply sympathetic to every family's situation. This policy exists because our therapists set aside dedicated one-on-one time for your child, and late cancellations mean another child who was waiting misses out. Please give us as much notice as you can — thank you for helping us serve more kids.
Card information is collected securely by Stripe and stored on Stripe's PCI-compliant systems — we never see or store your full card number. Your card is only ever charged after we email you first about a covered late cancellation.